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+44 (20) 35 14 45 90 English Deutsch Français Italiano Español polski Products Products Packages Expertise Voice of the Customer (VOC) Customer Satisfaction Customer Experience Management Online Reputation Management Solutions Solutions By industry Hospitality Automotive eCommerce Company Expertise Our Company About us Careers Media Partners Contact Us Resources English Deutsch Français Italiano Español polski +44 (20) 35 14 45 90 Login Schedule a demo Login Schedule a demo Customer Alliance Make customer satisfaction your #1 priority Get authentic feedback Schedule a Demo Schedule a Demo 5000+ businesses utilise the Customer Alliance SaaS platform Our Expertise Voice of the Customer Customer Satisfaction Online Reputation Management Customer Experience Management Voice of the Customer Understand your customers for the competitive edge. Collect then analyse direct and indirect feedback to know how best to enhance your business with our Voice of the Customer tools. Customer feedback Customer insights Business direction Learn More Customer Satisfaction Utilise customer satisfaction tools to track and analyse your customers’ expectations of your business. Understand satisfaction drivers to fulfill them with our feedback management system. Measure satisfaction Text analytics Customer segmentation Learn More Online Reputation Management Get found online as you gather and distribute authentic reviews to major review portals. Enjoy happier customers as you efficiently answer all reviews to build a greater online presence. Review distribution Display reviews Online visibility Learn More Customer Experience Management Elevate customer experience. Learn what customers need along the customer journey using advanced communications. Integrate our Customer Experience Management software. Customer Journey Designer Automate communications Enhance operations Learn More Why Customer Alliance? 5 million Questionnaires collected +8% increase In customer satisfaction 126 million Reviews analysed 10+ Years of experience Join the 5000+ businesses across industries that trust Customer Alliance Automotive Mazda Motor Europe Simon Haines Director Customer Knowledge “Ongoing customer satisfaction measurement, customer feedback analysis will remain important tools to continually improve our processes. Customers increasingly post and search for feedback online. Having the right tools at hand to manage your online reputation effectively is key to enhance your customers’ experience even before they visit a dealership”‎ Read More 2% increase in Net Promoter Score increase from the previous year 79% of regional markets increased their customer satisfaction score of service increase from the previous year Tourism Acquario di Genova In just two months of proactive online review collection with Customer Alliance, Acquario di Genova not only collected more than 3,000 reviews, but the famous aquarium even reached the top position on TripAdvisor. See how they did it. Go to case study . Read More Top 10 Acquario di Genova made it in TripAdvisor’s top 10 Aquariums 1st place attraction in Genova on TripAdvisor Retail Cardiosox “ We have been using Customer Alliance for some time. The platform is professional and with a few simple, targeted questions we can capture the attention of the customer. They feel appreciated and pampered by our attention. “‎ Hospitality HCC hotels “ With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also achieved a much more efficient management of our guests’ feedback. It has also been key in helping all our Directors with the management of the online reputation for their properties. “‎ Blogs Sep 30, 2020 The Voice of the Customer Guide: Importance, VoC tools and examples Welcome to your definitive Voice of the Customer Guide Here you can find everything you need to know about the voice of the customer, its Read more Feb 2, 2021 Why customer satisfaction is important: A guide for businesses Why customer satisfaction is important? In short, your business’ success depends on it. This guide provides convincing stats, the most popular customer satisfaction methods, and Read more Mar 15, 2021 Healthcare and the importance of a patient satisfaction questionnaire Modern healthcare providers don’t guess about how satisfied their patients are, they know. They rely on data collected from a patient satisfaction questionnaire to give Read more Apr 27, 2020 Guest Communication During Coronavirus Crisis: How to Switch Off Your Post-Stay-Message During such an uncertain and challenging time like the ongoing coronavirus crisis, hoteliers need to stay in control of their guest communication. The current coronavirus Read more Company About Us Careers Media Page Partners Contact Us Products CX Management Voice of the Customer Online reputation Customer Satisfaction Tech connections Integrations API Code of Conduct Legal Terms and conditions Imprint Privacy Policy Data Processing Agreement Service Level Agreement Germany CA Customer Alliance GmbH Ullsteinstr.130 Tower B, 12109 Berlin +44 20 3514 4590 México CA Customer Alliance México S de RL de CV Cerro Escondido 108 Int. 2, Colinas del Cimatario, 76090 Querétaro +52 442 215 55 54 Copyright © 2021 — Customer Alliance. All rights reserved Shape Created with Sketch....